TRY BEFORE YOU BUY
We understand how important it is to confidently find the right skincare that works for you, especially when shopping online.
That's why we now offer a Try Before You Buy option so you can try our products from the comfort of your home, completely risk-free!
Try our products, and only pay for what you love.
HOW IT WORKS
Add to Cart: Use the Try Before You Buy button when adding items to your cart.
Checkout & Payment Hold: We temporarily hold the full amount on your card to reserve your items. It will show as pending in your account, but not paid. You won’t be charged until you decide to keep the items.
Try at Home: Once your order arrives, you will have 7 days to try your samples at home.
Complete Order: We'll send you the steps to finalise your order. You'll only be charged for the items you decide to keep
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RETURNS
If you need to return anything, we'll send you a prepaid return label by email when we receive your return request.
Return Guidelines:
Returns must be posted within 3 days of receiving your prepaid return label and received in an unopened undamaged condition
If you return all items from the order, a $10 restocking fee will be applied.
FREQUENTLY ASKED QUESTIONS
How does the authorization process work?
How does the authorization process work?
When you use the TBYB service, you will be asked to provide payment details at checkout. We will then authorize your credit card for the order amount to ensure the payment method is valid. This is not a charge, and no funds will be taken from your account at this stage. The authorization simply holds the potential total cost of the order until you decide which items you want to keep. The charge will appear as pending in your account, but not paid.
When will I be charged for my order?
When will I be charged for my order?
You will only be charged for the items you choose to keep after finalising your order through the Customer Portal.
Where is this service available?
Where is this service available?
Please note this service is currently only available in Australia.
How do complete my order?
How do complete my order?
Try Before You Buy orders must be completed in the Try with Mirra Customer Portal. You will be able to confirm which items you wish to purchase, and request a return if needed.
