GIFT CARD
A thoughtful gift card, delivered by email and redeemable online at Jurliuque.com.au or in Jurlique Concept Stores. Perfect for any occasion, it allows your recipient to choose their favorite products with ease and delight.
VIEW YOUR GIFT CARD BALANCE
FREQUENTLY ASKED QUESTIONS
FOR PURCHASERS
How do I purchase a Jurlique Digital Gift Card Online?
How do I purchase a Jurlique Digital Gift Card Online?
You can purchase a Digital Gift Card directly from our website. Simply select the amount, add it to your cart, and check out as usual. Please note you cannot purchase a gift Card with another Jurlique gift card.
How will the gift card be delivered?
How will the gift card be delivered?
Our Digital Gift Cards are delivered via email to the recipient. You can also choose to send it to your own email if you'd like to print or forward it later.
Can I personalise the gift card message?
Can I personalise the gift card message?
Yes! You can include a personalised message when you choose the “Send As Gift” Option to add a thoughtful touch.
What if I lose my Digital Gift Card email or send it to the wrong email address?
What if I lose my Digital Gift Card email or send it to the wrong email address?
If you’ve misplaced your Digital Gift card email, our Customer Care team can help by resending it to you. Please note that Digital Gift Cards cannot be replaced if lost or stolen, including cases where the wrong email address was entered at the time of purchase. While we’re unable to replace Digital Gift Cards that have already been redeemed, we can assist by resending the Digital Gift Card to the correct email address. If this happens, contact our Customer Care team at customercare@jurlique.com.au right away, and we’ll do our best to help.
Can I return or refund a Digital Gift Card?
Can I return or refund a Digital Gift Card?
Gift cards are non-refundable and cannot be exchanged for cash. All Digital Gift Card sales are final.
Can I return items paid for with a Digital Gift Card and get a refund?
Can I return items paid for with a Digital Gift Card and get a refund?
Yes. Our standard return policy applies. For items purchased with a Digital Gift Card, your refund will be issued via gift card format.
FOR RECIPIENTS
How do I receive & activate my Digital Gift Card?
How do I receive & activate my Digital Gift Card?
- If your Digital Gift Card was sent by email, you’ll receive it in your inbox.
- Open the email to view your digital greeting card and personalised message.
- You’ll see your gift card code inside — once you access it, your card is activated and ready to use
Where and what can I use the Digital Gift Card?
Where and what can I use the Digital Gift Card?
Digital Gift Cards can be used Online at jurlique.com.au or in Jurlique Concept Stores see the list here. They can be redeemed for products online or in-store. Spa treatments and farm tours are redeemable in-store only. Gift cards cannot be used to purchase another gift card.
Do gift cards expire?
Do gift cards expire?
Yes, our gift cards are valid for 3 years from the date of purchase, in accordance with Australian Consumer Law.
Can I use a Digital Gift Card with a promotional offer?
Can I use a Digital Gift Card with a promotional offer?
Yes! You can use your Digital Gift Card as payment during a promotional event or sale, just like a regular payment method.
What if my order total is more than my Digital Gift Card amount?
What if my order total is more than my Digital Gift Card amount?
No problem! You can pay the remaining balance using any accepted payment method at checkout
What if my order total is less than the Digital Gift Card value?
What if my order total is less than the Digital Gift Card value?
The remaining balance will stay on your card, and you can use it toward your next purchase — until the card expires.
Can I check the balance of my Digital Gift Card?
Can I check the balance of my Digital Gift Card?
Customers can check their gift card balance online through the Gift Card Balance page or in person at our concept stores.
I lost my gift card code. What should I do?
I lost my gift card code. What should I do?
Please contact our Customer Care team at customercare@jurlique.com.au with the purchaser’s name or email. We'll do our best to help retrieve or reissue your gift card.
FOR EXISTING PHYSICAL GIFTCARD CUSTOMERS
I have a physical gift card. Can I use it online?
I have a physical gift card. Can I use it online?
Yes! Your Physical Gift Card has now been upgraded to support both in-store and online use. Simply enter 00 in front of your existing 6-digit Physical Gift Card code at check out.
