If you've had a change of heart about a product you've purchased online or in-store, you have up to 30 days from the date of receipt to return or exchange your product, subject to the below:

• If your product is unused and unopened, we'll exchange it or refund you in full using the same method of payment as your initial purchase. Returns must be accompanied by proof of purchase.
• Please note, we don't offer refunds or exchanges for change of mind where a product has been used or opened.
• We don't exchange or refund gift vouchers.
• We reserve the right to decline a change-of-mind return, refund or exchange where we identify a pattern of excessive or repeated returns on an account that indicates the policy is being used outside its intended purpose (for example, repeated ordering and returning of the same or similar products). This does not apply to products that are faulty or not as described — see 'Your Rights Under Australian Consumer Law' below.
• If you're not happy with your order, please tell us — we'll always try to help you if we can.

Nothing in this policy limits your rights under the Australian Consumer Law.

Please note that products purchased at Jurlique David Jones and Myer locations are subject to the David Jones Returns Policy & the Myer Returns Policy.

Please note we do not provide refunds or exchanges for change of mind on products purchased from the Birkenhead Point Brand Outlet. We will only provide a refund or replacement where a product is faulty or where you are entitled to a refund or replacement under the Australian Consumer Law, provided the product being returned is accompanied by proof of purchase.

You have additional rights under the Australian Consumer Law that cannot be limited by this change of mind returns policy, including guarantees that the products will be of acceptable quality. Jurlique’s change of mind returns policy applies in addition to your other rights and remedies under the Australian Consumer Law and does not exclude, restrict, modify, limit or override your rights under the Australian Consumer Law.

If your product is faulty or arrived damaged, please contact our Customer Care Team with a detailed description of the issue and a photo, if possible, so that we can assist.