FREQUENTLY ASKED QUESTIONS
GENERAL
How do I apply an offer code?
How do I apply an offer code?
Simply go to your Shopping Bag and enter your code in the Promotion Code section on the right of the screen. Click the arrow button to apply the promotion code. The offer will then be applied to your order summary.
All offers are available for a limited time only and are subject to availability. Offers can’t be combined unless otherwise noted. If you have any problems using an offer code, get in touch with our Customer Care team.
Where can I get an offer code?
Where can I get an offer code?
The best way to find out about our latest offers is by signing up for our emails, and by following us on Facebook and Instagram. These are the main ways we communicate our latest offers and promo codes.
How can I pay?
How can I pay?
We accept American Express, Discover, Mastercard or Visa cards. If you’re using a credit card, your billing name and address must match the credit card information used for payment.
You can also choose to pay with PayPal or AfterPay and you’ll be sent to the official payment site to complete your payment. Once you’ve done this, you’ll be redirected back to our website to confirm your order and finalise payment. You can also pay fully or partially with a valid online gift voucher.
Is GST included in my order?
Is GST included in my order?
Yes, all prices are GST inclusive.
Does Jurlique test on animals?
Does Jurlique test on animals?
At Jurlique, we have always believed passionately in providing our consumers with highly effective, potent skin care products, developed with respect for our environment and without the use of animal testing.
We adhere to the strict requirements of the European Cosmetics Directive (76/768 ECC) and the European Commission Regulation (1223/2009), which prohibits the commissioning and testing on animals, of products and ingredients, for the purpose of developing new cosmetic products. Our skin care products are tested on consenting human volunteers by means of a “Cumulative Irritation Test” which determines the irritation and/or sensitization potential of a product after repeated application to the skin of human subjects.
We do not test our cosmetic and therapeutic products on animals as part of our product development process, we do not outsource this activity to any third parties, nor have we ever included animal testing in our product development process in the past. We work closely with our ingredient vendors to ensure they are aware of our company values and policies. We continue to adhere to the strict requirements of global cosmetic regulations regarding animal testing, with utmost respect for our customers and environment.
Additional information relating to local market laws
In China, local laws and regulations require that “general cosmetics”, subject to certain exemptions, and “special cosmetics” imported into China undergo animal testing to demonstrate consumer safety, as part of China’s product registration process.
China’s National Medical Products Administration has recently approved non-animal testing alternatives for the registration of “general cosmetics” where certain criteria can be met. Jurlique welcomes the introduction of alternatives to animal testing for general cosmetics and is working towards implementing the measures necessary to enable it to use these alterative testing methods. Animal testing is still required by law in China for the registration of “special cosmetics”, however, Jurlique is hopeful that alternative testing methods for these products will also be available in China soon.
Do you offer gift wrapping?
Do you offer gift wrapping?
We only offer gift wrapping at our Jurlique Standalone Stores. We do not offer gift wrapping for any online purchases. Our online invoices do not include prices.
SPA
Arrival
Arrival
To ensure you have time to unwind and enjoy a skin consultation with your Jurlique Beauty Therapist, please arrive 15 minutes prior to your appointment. Please understand that if you arrive late, your treatment time may need to be reduced accordingly. Mobile phones should be switched off when entering the treatment area. Children under sixteen must be accompanied by an adult.
Client Care
Client Care
For your safety, please inform your Jurlique Beauty Therapist of any health conditions so that we can customize your treatment accordingly. If you are currently under medical supervision, undergoing treatment from your health care practitioner for any condition, or if you suffer from allergies, physical ailments or are pregnant, some treatments may not be advisable.
Please contact your Jurlique Beauty Therapist directly prior to your appointment.
Why do I need to pay a deposit?
Why do I need to pay a deposit?
To ensure we can thoughtfully prepare for your treatment and reserve your preferred time and therapist, a deposit is required
at the time of booking online or instore. This deposit is fully redeemable
against your service.
What if I'm pregnant?
What if I'm pregnant?
If you are pregnant some treatments are not recommended for women in their first trimester and some facial treatments are not recommended whilst pregnant. We will ensure your treatment is customised to suit you.
Can I pay by Gift Card?
Can I pay by Gift Card?
If paying by Gift Card, please contact your store directly and quote your Gift Card number at the time of booking.
Double or Group Bookings
Double or Group Bookings
You can share your Jurlique Spa experience with someone you love. Please contact your Jurlique store directly to let me know that you would like to have a double booking.
Please note: We can only accommodate a group booking of 4 people in our Rundle Street, Adelaide store.
Can I change or cancel my booking online?
Can I change or cancel my booking online?
Please contact your local store to reschedule or cancel your booking. Refer below section for cancellation policy.
Cancellation Policy
Cancellation Policy
Should you need to reschedule, cancel or amend your appointment 24 hours’ notice is required. Cancellations or rescheduling with less than 24 hours’ notice may incur a 50% cancellation fee.
PRICE INCREASE
Why are we having a price increase?
Why are we having a price increase?
Due to rising production, raw materials, freight and packaging costs, we will be increasing some of our prices by 7-9% in March 2025, in order to continue to deliver our high-quality seed to skin promise.
At Jurlique, we believe in the Life Force of Nature, so we intentionally choose the slow road, carefully cultivating and handpicking our botanicals, taking an artisanal approach to skincare that delivers results. While many brands produce overseas, our farm and beauty plant is based in Australia and has called the Adelaide Hills home for 40 years.
Over the past few years, we achieved new milestones including achieving B Corp certification, creating a new formulation charter to ensure our products are ultra-clean and a new packaging design to make our products more recyclable. These changes all require us to operate and deliver in a way that meets our strict brand commitments and high product quality.
Why are we putting our prices up when there is cost of living crisis?
Why are we putting our prices up when there is cost of living crisis?
We understand there is a cost of living crisis and while we always strive to keep our prices competitive, the volatile global economic environment has also meant that costs have skyrocketed having an impact on our ability to operate. To ensure we can continue to bring our customers the best in natural based skincare, our pricing strategy is reviewed and aligned to the cost of manufacturing, raw materials, freight and packaging.
Over the past few years, we achieved new milestones including achieving B Corp certification, creating a new formulation charter to ensure our products are ultra-clean and a new packaging design to make our products more recyclable. These changes all require us to operate and deliver in a way that meets our strict brand commitments and high product quality.
We had a price increase in 2024 why again so soon?
We had a price increase in 2024 why again so soon?
Yes, a few of our products had a slight price increase in 2024. While we’ve tried to minimise price increases in the past, we needed to look at a significant adjustment to pricing this year of 7-9% increase across some of our range, in order to align to global rising operational, packaging and raw material costs.
We believe in the Life Force of Nature, so we intentionally choose the slow road, carefully cultivating and handpicking our botanicals, taking an artisanal approach to skincare that delivers results. Over the past few years, we achieved new milestones, creating a new formulation charter to ensure our products are ultra-clean and a new packaging design to make our products more recyclable. These changes all require us to operate and deliver in a way that meets our strict brand commitments and high product quality.
Why is our price increase so much higher than the CPI (3.6% in 2025)?
Why is our price increase so much higher than the CPI (3.6% in 2025)?
In previous years, we’ve worked hard to minimise price increases, but due to rising global rising operational costs, we’ve consequently had to make a significant readjustment to our pricing this year.
Jurlique products are crafted using high-quality botanical ingredients, many of which are grown on our Biodynamic Farm in South Australia. This commitment to sustainable farming and premium formulations means our products deliver exceptional results and meet the highest standards. While we understand price is an important factor, we believe in offering the best possible quality and experience for our customers. We truly appreciate your support and hope you continue to enjoy our products.
Why is Moisture Replenishing Day Cream now over $100. Why such a big increase?
Why is Moisture Replenishing Day Cream now over $100. Why such a big increase?
There has been an increase to the price of Moisture Replenishing Day Cream, but as one of our best sellers, it is still a good value proposition and very competitive within the industry, especially when reviewed from a $/ ml perspective. While we understand price is an important factor, we believe in offering the best possible quality and experience for our customers.
Jurlique products are crafted using high-quality botanical ingredients, many of which are grown on our Biodynamic Farm in South Australia. This commitment to sustainable farming and premium formulations means our products deliver exceptional results and meet the highest standards.
Why has my favourite body oil (lavender or citrus) almost doubled in price?
Why has my favourite body oil (lavender or citrus) almost doubled in price?
In previous years, we’ve worked hard to minimise price increases, but due to rising global rising operational costs, we’ve consequently had to make a significant readjustment of 7-9% to some of our range year, which has impacted prices across the Jurlique range, including the body oil.
Our Hand Creams, Shower Gels and Body Lotions are priced the same regardless of the fragrance. We have made the decision to align all of our body care products so there is no difference between the scents offered, which seems more fair to our customers.
Jurlique products are crafted using high-quality botanical ingredients, many of which are grown on our Biodynamic Farm in South Australia. This commitment to sustainable farming and premium formulations means our products deliver exceptional results and meet the highest standards.
While we understand price is an important factor, we believe in offering the best possible quality and experience for our customers. We truly appreciate your support and hope you continue to enjoy our products.
ACCOUNT
How do I create an account?
How do I create an account?
Go to our Create an account page, enter your name and email address, and create a password. Don’t forget to sign up for our newsletter by ticking the box, so you can receive our latest offers.
Why do I need an account?
Why do I need an account?
Creating an account means you’ll be able to order your favourite products quickly and easily whenever you shop with us, because your purchase history and delivery details will be saved.
You can shop without creating an account by choosing “Checkout as guest”, but you’ll have to re-enter your personal and delivery details every time you place an order.
I have an account but my password isn't working, what should I do?
I have an account but my password isn't working, what should I do?
If you had an account on our old online store, you will need to reset your password in order to access it. Reset your password here.
I forgot my password. What should I do?
I forgot my password. What should I do?
Click on the “Reset your password” link on the “Log in” page and we’ll send you an email explaining how you can set up a new password. If you don't receive our email, contact us and we’ll reset it for you.
How do I update my details?
How do I update my details?
Sign in to your account and you’ll be able to change your details, including your contact details, account information, password, shipping and billing addresses.
I’d like to unsubscribe
I’d like to unsubscribe
You can unsubscribe from our emails by clicking the "unsubscribe" link on the bottom of the emails themselves. We’ll be sorry to see you go.
PRODUCT
Differences Between Old & New Calendula
Differences Between Old & New Calendula
Our new Calendula Cream has been reformulated to deliver enhanced benefits for sensitive skin. While it is priced higher than the previous Redness Rescue Soothing Moisturising Cream, this reflects significant advancements in quality, sustainability, and overall performance. Key improvements include:
- Clinically Proven & Consumer Endorsed: Unlike the previous moisturiser, the new Calendula Cream delivers clinically proven results, including instant soothing, redness reduction, and skin barrier strengthening.
- Ultra-Clean & Highly Natural Formula: Aligned with Jurlique’s formulation charter, the Calendula Cream contains 99.6% natural origin ingredients and 100% natural origin fragrance, offering a gentler and more skin-compatible formulation.
- Sustainable, Elevated Packaging: Now delivered in a premium jar format designed for improved recyclability, aligning with our brand sustainability commitments.
- Modern, Sensorial Experience: Every element of the new Calendula range, including the Calendula Cream, has been consciously crafted to enhance the user experience - from its unique texture to the exclusive calming, naturally derived fragrance.
We’re confident that the improvements in our new Calendula Cream provides greater value for those seeking high-quality, naturally effective skincare for sensitive skin.
